This policy explains how Stocker Place handles refunds and cancellations for paid access.
1. Billing and Cancellation
The Free plan can be used without payment. Plus and Pro subscriptions are offered through Paddle on a monthly or annual recurring basis. Use the Paddle customer portal or the support contact below to cancel future renewals. The cancellation and entitlement timing shown at checkout and in the Paddle buyer terms applies.
2. Refunds
Paddle is the Merchant of Record and administers refunds under its current Buyer Refund Policy, including any mandatory consumer rights. A request can be started through Paddle’s order support at paddle.net; Stocker support can help identify the account or service issue.
3. Service Issues
If a paid service issue prevents the agreed service from being delivered, contact support promptly with the account email and Paddle transaction details. Any remedy is handled with Paddle under its buyer terms and applicable law.
4. Contact
For account or service questions, contact support@stocker.place. For payment, refund, or subscription questions, use Paddle’s buyer support as well.
5. Provider Terms
See the current Paddle Buyer Terms and Paddle Refund Policy for the payment contract and applicable refund process.